Help and support
Most things take a minute to sort out yourself. For anything else, email us and you'll hear back from the person who builds NexPane.
Contact us
Questions, bugs, feature requests or anything else. If it's about a purchase, include the email address you paid with. We answer every message, usually within a day or two.
For receipts, invoices, VAT or a change of billing details, you can also reach Paddle, our reseller, at paddle.net.
Troubleshooting
Answers to the questions we hear most.
I didn't get my license key
It's sent within a minute or two of purchase, so check your spam or promotions folder first. You can have it sent again from the recovery page using the email address you paid with. Still nothing? Reply to your Paddle receipt or email us, and include your order number.
How do I activate NexPane?
Open NexPane, go to Settings, then About, and select Activate under License. Paste your key and you're done. If your trial has already ended, NexPane asks for the key as soon as it opens.
How do I move to a new PC?
Install NexPane on the new PC and enter the same key. Your license covers all of your own devices, so there's nothing to transfer. You can remove the old PC on your devices page if you like.
NexPane says my license "needs to re-validate"
It hasn't been able to reach our license server for a while. Connect to the internet and select Retry. On a work network, make sure api.nexpane.app isn't blocked.
NexPane says my license can't be activated on new devices
That happens when a key appears to be in use by more than one person. Your existing devices keep working. Email us and we'll sort it out, usually the same day.
NexPane won't start on my PC
NexPane needs Windows 10 (version 1809 or later) or Windows 11. If your PC has that and NexPane still won't start, email us and we'll help.
I no longer use the email address I bought with
Email us from your new address with your order number or the old address, and we'll move your license over.